PAYMENTS CONDITIONS

No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax.

We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you show ID matching your reservation and also the Order # that is immediately emailed to you after you make your reservation.

Please contact us to get the latest information on your desired trip.

POLICIES OF TRANSPORTATIONS

If you cancel your reservation before 48 hours of your transfer we will refund 50% of the total cost.

Refunds will be made in cash.

If you cancel your reservation less than 48 hours before the day of departure, there will be no refund.  You will be charged the full amount of your original reservation.

If you not show yourself in the schedule of the departure, there will be no refund.  You will be charged the full amount of your original reservation.

 

Each costumer is allowing to bring the following:

one suitcase or backpack (20kg).

The customer are responsable of their luggage.

We are not responsible to your lost items.

ANYTHING ELSE

Customers traveling with electronics, valuables, priceless items, and prescription drugs should keep these items in their possession during the course of the trip. BUT DRUGS ARE NOT PERMITTED.

  Smoking in our vehicle is not permitted, we are smoke free!.

We dont allow eating in our vehicles in order to maintain then clean and comfortable.

We dont allow pets but if you want to bring then you most pay B/.15.00 for each pet.

We are not responsible for delays due to traffic, weather and road conditions

PREPARATION / EQUIPMENT

Comfortable clothes. Preferably which keep dry. Boots or shoes.
Not much. We advise you to wear appropriate clothing for the type of activity. Also a "day pack" with water and snacks.

RESERVATIONS

You must call 72 hours ahead of your scheduled tour for a full refund. Within 72 hours you will assess a 50% termination fee. There are no refunds for cancellations within 24 hours of your tour, or if you decide not to show up.

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

WHEATHER

We do «hiking» under rain, wind or weather conditions that nature offers us. Remember, let’s go on an adventure If the weather is not safe for any reason, the tour will be changed or postponed.